Number Gossip Has Been Killed

I recently received an invoice from Jumpline, Inc. requesting a payment for hosting www.tanya-khovanova-temp.com. I had never heard of Jumpline before and I didn’t have a webpage with that address. So I thought that it was spam.

Because the invoice had my name and address, I decided to call them and check what was going on. It appeared that Jumpline had swallowed Hosting Rails, the company that was hosting my Number Gossip page. Still, I didn’t have a clue what the invoice was about.

I asked the representative whether the web address was related to Number Gossip, and he said no. So I canceled the hosting. My work schedule is the busiest in July, so I forgot about the invoice and didn’t check my website.

Then I received a letter from Christian, a Number Gossip fan, who told me that the website was down. I called Jumpline again.

It appears that the representative didn’t know what he was doing and misled me. The web address www.tanya-khovanova-temp.com was an internal name for my Number Gossip site. They had deleted all the files and were unable to restore my website.

Now I have to decide what to do. I do not want to go back to Jumpline as they are very unprofessional in these ways:

  • hey didn’t notify me that Hostingrails.com no longer exists.
  • They didn’t give me a new password that would have allowed me to look at my account. I had to do everything by phone.
  • They sent me a confusing invoice that I was certain not to recognize.
  • Their representative didn’t have a clue what was going on.
  • They couldn’t restore the webpage I had for years although they had only canceled it less than two weeks before.
  • The representative promised to connect me to a manager and hung up.

Can anyone suggest a company that can host a website that is written in Ruby on Rails?

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10 Comments

  1. Sue VanHattum:

    Has any of the material been lost?

  2. Paul Salomon:

    I’m so sad. I noticed the site was down the other day, and I wondered what was up. It’s horrible that you lost your files. I’m very angry with that company, because I LOVED number gossip.

  3. Tanya Khovanova:

    Sue, I have the data.

  4. ano:

    I hope you get it back up. In the meantime, the Internet Archive is a godsend: http://web.archive.org/web/20110721230646/http://www.numbergossip.com/

  5. Robin Houston:

    Heroku seem to be a popular choice for Rails hosting. http://www.heroku.com/

  6. Shecky R:

    I wasn’t familiar with the ‘number gossip’ website, but I assume it is the same as this one at least partially still available through the internet’s archival ‘Wayback Machine':

    http://web.archive.org/web/20110128203812/http://numbergossip.com/

    hope this helps???

  7. Jonathan Page:

    Heroku, Engine Yard, and A Small Orange all support Ruby on Rails. If traffic is low enough, you might even be able to fit into Heroku’s free plan.

  8. Felipe Pait:

    I was going to transmit a student’s suggestion, heroku.com, but I’ve been scooped, so I’m just saying hello!

  9. manu:

    asmallorange.com is quite good and cheap and good customer service..and so is heroku

  10. Gregory Marton:

    I’ve also heard good things about heroku, though I haven’t used it yet myself.